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The internet is changed how guests of rental Portugal property spread the word about their holiday experience. In the past, visitors to a Portugal property would be able to tell their friends and family about the experience that they had. Nowadays, they can tell the entire world by posting a review on a holiday review website such as Tripadvisor. These reviews will be seen by anyone who is searching for the holiday Portugal property rental, and they can have a huge impact on whether or not visitors choose to stay at that particular property.

 If you are renting out your Portugal property, you will eventually find that your guests might post a review of your accommodation on a review website. This can be a great way to communicate with your guests and to improve the image of your property, whether the review posted is positive or negative.

Whenever anyone posts a review, you should write a response to them and post it as a reply on the same website. This shows that as a holiday accommodation owner you care about what your guests think and you are willing to listen to their feedback. You can help to solve the particular problems that your reviewer has mentioned, and also show others that you are proactive.

How to Respond to a Review

If the review is a positive one, it is easy to know what to say in response. You can thank the reviewer for their kind words, say that you are very happy they enjoyed their stay at your Portugal property, and let them know that they are welcome to visit again in the future.

However, if the review is a negative one or contains constructive feedback, what is the best way to respond? First of all, you will want to read the review carefully to make sure you understand completely what they are saying. Next, you will want to thank your reviewer for bringing the issue to your attention so that you can improve your Portugal property.

The next step is to apologize for what has gone wrong, and explain the situation and what you will do to fix it. Some holiday-goers will complain about silly things, but stay patient and don’t take it personally. Try not to be defensive in your tone or to show any blame towards the guests, as this will not be seen in a very good light by other travellers who are reading the ad. For example, if someone has complained that the television is not working, a good way to respond to the ad would be:

“Thank you for staying with us and we appreciate your feedback. Unfortunately, we were not aware before your stay that the television was not working. Thank you for pointing this out to us, and we apologize for the inconvenience it has caused you. We will soon be repairing it/replacing it with a new one.”

Responding quickly and politely to reviews online will not only help you find out where your holiday Portugal property needs improvement, but it can also help you show your future guests that you will take their comments seriously.

Author Bio

If someone posts a review about your Portugal property on a holiday review website, do you know how to respond effectively?